For any employer, striking the right balance between competitive pay and profitability can be a delicate task. Too high, and it might eat into profits; too low, and you risk losing valuable talent to more attractive offers elsewhere. But for small and midsize businesses (SMBs), the stakes feel especially real. With tighter budgets and often smaller teams, these businesses rely heavily on every hire—and every paycheck—to make a difference.
Enter: An effective compensation strategy. More than just attracting talented people in the first place, it also keeps them engaged and committed for the long haul, fostering a sense of value and belonging among their team members. And that sense of connection and motivation is a core ingredient for growth and stability—and a strategic part of positioning your company in a competitive job market.
Why should you evaluate your compensation strategy?
Once employers have a wage strategy in place, it’s easy to assume it will do its job, and it’s common for employers to forget to check in and see how well it’s actually working. Many employers don’t have clear ways to measure whether their strategy is meeting their needs, or they might simply not think to make time for this type of analysis. But, evaluating a wage strategy regularly is key to making sure it’s supporting the business as planned. By tracking specific KPIs—like employee retention rates, satisfaction levels, and productivity benchmarks—employers can get a clear picture of how pay aligns with overall goals. Not only does this help refine the wage strategy over time, but it also allows businesses to see firsthand how competitive compensation can enhance both team morale and overall results.
Key performance indicators (KPIs) give you insights into compensation effectiveness
As staffing experts, we regularly guide our clients through evaluating their compensation strategy, and that usually entails taking the time to track certain KPIs. These KPIs not only highlight how effectively employee compensation strategies support business goals but also reveal areas where fine-tuning could bring improvements in hiring, employee engagement, and financial outcomes.
First, financial metrics offer a straightforward look at how labor costs relate to the company’s overall revenue and profitability. For example, tracking labor costs as a percentage of revenue provides a direct view of payroll’s impact on the budget. Metrics like revenue per employee and profit margins give further insight into whether compensation levels are helping employees be productive and whether the business is maintaining healthy profitability. Monitoring these financial indicators allows employers to assess if they’re balancing pay fairly without putting too much strain on their bottom line.
Human resource metrics focus more on how compensation influences the hiring and onboarding process. Time-to-hire, offer acceptance rate, and quality of hire each show how well compensation aligns with attracting and securing the right talent. A lower time-to-hire suggests that offers are compelling to candidates, and a high offer acceptance rate indicates that pay is meeting candidate expectations. Monitoring the quality of hire over time reveals whether these hires are also fitting well within the team and meeting your performance standards, ensuring that compensation is bringing in capable, motivated employees.
Next, market competitiveness metrics help businesses see where they stand relative to industry standards. Tracking the compa-ratio, which compares actual salaries to the market midpoint, gives a snapshot of how close pay rates are to market averages. Similarly, evaluating pay positions relative to industry benchmarks ensures that compensation remains competitive enough to retain and attract talent in the same field. These indicators provide employers with a valuable perspective on how compelling their wages are, helping them to prevent losing talent to better offers.
And lastly, keeping an eye on turnover rates and patterns gives a good look at how compensation may be influencing retention. Distinguishing between voluntary and involuntary turnover and digging into department- or role-specific turnover patterns can reveal if certain teams or positions are seeing higher turnover, potentially due to compensation issues. High voluntary turnover, especially within specific areas, may signal that current pay rates or benefits aren’t meeting employee expectations. With these insights, employers can tailor adjustments to support retention, stabilize teams, and foster a more committed workforce.
Go a layer deeper to review productivity and business outcomes
While the KPIs we just discussed make it easier for employers to know how employee compensation strategies are performing, we also recommend assessing productivity and business outcomes as a second layer of insight when you evaluate your compensation strategy. While these metrics don’t directly influence pay rates, they show the effects of a well-compensated and motivated workforce. Ultimately, how well employees perform, collaborate, and innovate contributes heavily to the overall workplace environment—and that’s where a thoughtful compensation strategy can have indirect (but powerful!) ripple effects.
Performance metrics
Performance metrics are a great place to start when gauging how compensation aligns with productivity. Tracking both individual and team productivity measures, as well as goal achievement rates, can reveal whether fair and competitive pay is helping employees feel motivated and capable of hitting their targets. When teams consistently meet or exceed their goals, it often reflects a healthy balance between employee engagement and their sense of being valued within the company. These metrics will vary by team or job function, so be flexible and choose those that are the best indicators for a given role.
Customer satisfaction and retention
Customer satisfaction and retention are also important indicators of how well a team’s morale is translating into positive customer experiences. When employees feel respected and fairly compensated, their enthusiasm tends to show in their interactions with customers. This can lead to higher satisfaction scores, improved retention rates, and ultimately, a greater lifetime value per customer. A happy, motivated team often builds more loyalty among customers.
Innovation and creativity
Innovation and creativity tend to flourish when employees feel valued and invested in. By tracking the number of new ideas, improvements, and even patents or intellectual property developments, employers can get a sense of how well their wage strategy supports a dynamic and inventive workplace. Engaged employees are more likely to share ideas, take initiative, and work together to innovate, adding even more value to the company in ways that go beyond routine tasks.
Employer brand strength
The last area we recommend reviewing is your employer brand strength, which can offer valuable insights into how your wage strategy is shaping your company’s reputation. Ratings on platforms like Glassdoor, Indeed, or Google and social media sentiment around your company reflect how well employees feel supported and respected. Positive reviews and feedback can make it easier to attract new talent, while strong ratings and public sentiment affirm that the company’s culture—including its pay structure—resonates well with both employees and potential candidates.
So while these productivity and business outcomes may not directly tie to wages, they show how a solid compensation strategy can support a workplace where employees feel encouraged to perform well, build customer relationships, and bring new ideas to the table.
Remember to regularly update your compensation structure!
Now that you know how to evaluate your compensation strategy, it’s time to make sure that you’re keeping it up-to-date. Regularly reviewing and adjusting your compensation strategy helps ensure it stays effective and responsive to changing business needs and market conditions. Annual reviews offer a chance to take a comprehensive look at pay structure, market positioning, and employee satisfaction, while quarterly pulse checks help catch any emerging trends or concerns early. Together, these touchpoints ensure that the compensation strategy remains aligned with company goals and is competitive in the job market.
As part of this review process, you’ll want to gather the right data. Employers can use internal data sources, such as performance metrics, retention rates, and employee feedback, to see how current compensation practices are impacting the team. External data, like market rates and industry trends, helps provide context for where pay stands relative to competitors. Working with staffing agencies like Spherion is another smart way to tap into local market knowledge and get expert advice on pay trends specific to an area or industry. These agencies have a pulse on what candidates are looking for and can offer practical guidance on refining employee compensation strategies to stay competitive.
When it’s time to make adjustments, having this data allows employers to act confidently and fairly. Addressing any pay equity issues ensures that wages are aligned with experience, skills, and responsibilities across the board, fostering a workplace that values fairness. It also opens up the opportunity to refine total compensation packages, whether that means adjusting base pay, adding perks, or enhancing benefits to better meet employee needs.
Effective communication is the final piece of the puzzle. When changes are made to a compensation strategy, transparency is essential. Sharing updates with employees clearly and directly builds trust, and training managers on the right way to discuss compensation with their teams helps reinforce that the company values fairness and growth. Regular reviews, grounded in both data and open communication, make it possible to maintain a compensation strategy that attracts and retains talent while fostering a positive work culture.
A robust compensation strategy keeps your company competitive
In today’s job market, a strong compensation strategy can make all the difference when attracting and retaining talent. Regularly reviewing KPIs and market competitiveness, as well as assessing productivity outcomes, helps ensure that your pay approach aligns with your business goals and your employees’ expectations. Ongoing evaluation and adjustments keep your strategy competitive and responsive, creating a workplace where employees feel valued and motivated.
If you’re ready to refine your wage strategy, or need help finding skilled talent at a sustainable cost, reach out to your local Spherion office. With expertise in market trends and local talent, Spherion can be a valuable partner in building a compensation approach that works for you.