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About Reputation's 800 Award

The Gold Standard of Online Customer Engagement

The Reputation's 800 Award is an annual recognition for individual, location-level businesses as well as unified brands that demonstrate exceptional customer-centricity through their Reputation Score.

Reputation score is a measure of the effort and care that a company places into managing online customer feedback. On a scale of 0-1,000, Reputation grades businesses on:

  • Review sentiment: What people say
  • Review volume: How many people are saying it
  • Review response: How the company responds
  • Brand reach and health: How the company acts on reviews
  • Social engagement: How the company interacts with its audiences
  • Business listing accuracy: How well the company updates its online information
  • Search impressions: How discoverable the company is when customers are looking for their offering

Businesses that score above 800 set the standard for excellence in customer feedback management. The average Reputation score for employment-focused companies is 467.

Dig Deeper

How is the 800 Award given?

Reputation evaluates businesses participating in its online review management program each year. At the end of the year, locations that have scored 800 or higher on their proprietary rubric are honored for their dedication to high customer satisfaction.

Spherion's 2024 Reputation In Numbers:

9,000+ Online reviews

96% Positive feedback

99% of reviews responded to

4.8/5 star Google rating

836 Reputation score