-Create positive and proactive relationships with all Members.-Serve the Member standing in front of you first; answer the phone second; work on side tasks/projects third.-Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.-Ability to follow check handling procedures in order to properly validate the negotiability of checks presented at the Teller window.-Enter Members transactions into computers in order to record transactions and issue computer-generated receipts.-Verify Members identity before providing information or performing transactions; update Member information as needed, such as address and phone number changes.-Talk to Members about, and answer questions about, loan balances, interest calculations and dividend rates.-Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for further processing.-Identify and resolve transaction mistakes when debits and credits do not balance by following specified procedures-Receive and verify correct mortgage and loan payments, verifying payment dates, payment amounts due, late fees and correct account and / or loan.-Contact Members with questions as needed or assigned.-Resolve problems or discrepancies concerning Members accounts.-Allow Members access to Safety Deposit Boxes, following specified procedures.-Order a supply of cash to meet daily needs, in accordance with procedural amounts.-Receive and count daily inventories of cash before entering drawer.
1-4 years
-Strong mathematical skills.-Ability to handle and process large monetary denominations.-Strong Member service skills.-Ability and willingness to travel to and work in other offices.-Completes mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes any applicable tests.
-High school diploma or equivalent required.-6-12 months professional customer service experience preferred.-6-12 months professional banking or credit union experience preferred.-Prior Cash Handling experience
High School
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