teller supervisor.

he scheduling to ensure we have adequate staffing at all times, and meet our exceptional customer service standards. This person must have the ability to communicate effectively while working quickly and with accuracy. This position will also have direct contact with customers, team members and vendors for system troubleshooting, maintenance, and re-supply and must interact in a professional and courteous manner. Must conduct themselves in a manner that will enhance the overall efficiency and image of the bank. This position will actively support all Bank sponsored community events and promote Bank products and services. The position reports to the Retail Operations Supervisor.

Responsibilities:
- Tellers - both systems and team members.
- Interview, hire, mentor, train, and discipline as needed.
- Resolve personnel issues by asking for assistance as needed from the Retail Operations Supervisor.
- Maintain Teller supplies inventory; including a list of where items are ordered and how to order.
- Manage all Teller cash levels per the Bank's policy. (i.e. ATM, Vault, TCR, ITMs, ITM cash Teller cash exposure).
- Review and log Regulation CC holds to be reviewed by Compliance Committee monthly
- Respond to and follow up timely on customer comments and complaints, providing necessary feedback to Tellers.
- Order and ship funds to the Federal Reserve.
- Prepare management reports and memos.
- Oversee all Teller cash control processes.
- Write and update Teller procedures as needed.
- Retain Teller-related record items per retention guidelines.
- Oversee security and dual control procedures.
- Follow up on all performance-related items (i.e. non posts, hold exceptions, OFAC, teller differences, and timely completion of education).
- Acknowledges customers right away and demonstrates appropriate conversation while helping customers in person and on the phone
- Maintain knowledge of Banking compliance and regulatory standards.
- Direct supervision of Teller staff.
- Schedule and conduct required yearly performance reviews and quarterly check-ins.
- Monitor and set performance measurements and goals.
- Maintain proper staffing levels based on volume, scheduling needs for training, time off, and meetings.
- Ensure proper training is provided to all Teller staff.
- Be proactive in communicating to team members about any procedural changes, compliance, and regulatory findings.
- Maintain knowledge of banking products and services to cross sell to customers.
- Provide exceptional customer service while maintaining compliance with Bank regulations, rules, and procedures.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Demonstrates and understands the importance of: Dual control, Customer confidentiality, Locking workstations, ID/Verifying customers, Product knowledge of online banking and mobile check deposits, Reading account and customer alert messages every time and understanding the importance of them.
- Problem-solving ability - able to resolve problems and proactively develop solutions.
- Must always maintain confidentiality due to the nature of information about customers and transactions.
- Work cooperatively and respectfully with all Bank Team Members.

Education:
High School

Experience:
1-4 years

Qualifications:
- Prefer banking experience focused on deposits and operations.
- Beneficial to have overall banking exposure (lending, accounting)
- Must be bondable.
- Computer proficiency required - the ability to use the internet, email, and Microsoft Office Word and Excel. Must be able to conduct oneself in a manner that promotes trust in the individual and our organization.
- Self-directed - must be able to fulfill the responsibilities of the position with minimal supervision.
- Must be able to prioritize and organize responsibilities to maximize productive results.


Apply now at www.spherion.com/apply/75034

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).