-Serve the Member standing in front of you first; answer the phone second; work on side tasks/projects third.-Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.-Follow check handling procedures in order to properly validate the negotiability of checks presented at the Teller window.-Enter Members transactions into computers in order to record transactions and issue computer-generated receipts.-Verify Member's identity before providing information or performing transactions; update Member information as needed, such as address and phone number changes.-Talk to Members about, and answer questions about, loan balances, interest calculations and dividend rates.-Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for further processing.-Identify and resolve transaction mistakes when debits and credits do not balance by following specified procedures-Receive and verify correct mortgage and loan payments, verifying payment dates, payment amounts due, late fees and correct account and / or loan.-Contact Members with questions as needed or assigned and resolve problems or discrepancies concerning accounts.-Allow Members access to Safety Deposit Boxes, following specified procedures.-Assist Vault Teller by counting money from bank vault, to ensure cash balances stated by the Vault Teller are correct.-Order a supply of cash to meet daily needs, in accordance with procedural amounts.-Receive and count daily inventories of cash before entering drawer.
1-4 years
-Strong mathematical skills.-Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.-Ability to handle and process large monetary denominations.-Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential.-Ability and willingness to interact calmly and professionally with people from all backgrounds.-Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness.
Required Education and Experience:-High school diploma or equivalent.-6-12 months professional customer service experience preferred.-6-12 months professional banking or credit union experience preferred.-Must be able to pass a background & credit check
High School
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