- Process pay and receive transactions to include deposits, withdrawals and cashed checks- Process cash transactions utilizing the cash recyclers- Accept loan payments, payoffs and process loan inquiries- Assist customers with closing accounts- Issue cashier checks- Accept and verify change of address requests- Unlock users from online banking- Order checks for customers- Process foreign currency transactions- Process stop payment requests- Assist with outgoing wire transfer requests- May assist customers with safe deposit rent payments and entrance to boxes- Process bank by mail and night deposit transactions- Process change orders for customers- Complete and review BSA/AML reports when necessary ? keep apprised of BSA regulatory requirements- Assist customers with account inquiries and reconciliation- Handle cash and all transactions with accuracy and within cash limit authority- Balance cash drawer at end of shift, print settlement tickets using cash recycler, research and correct offages- Balance ATM cash- Process credit card advances, post payments and respond to credit card inquiries- Review and process mobile capture items including items via remote deposits- Maintain knowledge of banking products and services to cross sell to customers- Process work timely and submit batches with minimal errors- Maintain knowledge of bank policies, procedures and regulatory compliance requirements- Provide exceptional customer service while maintaining knowledge of Bank policies and procedures, applicable laws and regulations/compliance requirements including but not limited to the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Control
1-4 years
- Minimum of one year customer service experience- Must be bondable- High school or equivalent - Cash handling: 1 year (Preferred)- Banking: 1 year (Preferred)- Customer service: 1 year (Preferred)
- Basic accounting knowledge desirable- Knowledge of and ability to use personal computer and 10-key- Must be able to provide courteous, personal attention to promote individual customer satisfaction and the public perception and reputation of the organization.
High School
We are here to help you with your questions.