- Create positive and proactive relationships with all Members.- Serve the Member standing in front of you first; answer the phone second; work on side tasks/projects third.- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.- Ability to follow check handling procedures in order to properly validate the negotiability of checks presented at the Teller window.- Enter Members transactions into computers in order to record transactions and issue computer-generated receipts.- Verify Members identity before providing information or performing transactions; update Member information as needed, such as address and phone number changes.- Talk to Members about, and answer questions about, loan balances, interest calculations and dividend rates.- Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for further processing.- Identify and resolve transaction mistakes when debits and credits do not balance by following specified procedures- Receive and verify correct mortgage and loan payments, verifying payment dates, payment amounts due, late fees and correct account and / or loan.- Contact Members with questions regarding mail and night drop transactions.- Resolve problems or discrepancies concerning Members accounts.
1-4 years
- Strong mathematical skills.- Ability to handle and process large monetary denominations.- Strong Member service skills.- Ability to follow oral and written instructions.- Ability to lift 50 pounds with or without accommodation.- Ability to sit and stand for prolonged periods of time over the course of an 8-hour day.- Ability and willingness to travel to and work in other offices.
- High school diploma or equivalent required.- 6-12 months professional customer service experience preferred.- 6-12 months professional banking or credit union experience preferred.
High School
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