tech support ii.

Please email your resume to Laura Barnhouse - laurabarnhouse@spherion.com

Responsibilities:
- Server Troubleshooting: Handle server hardware and software issues
- Network Support: Assist with network configurations, maintenance, and troubleshooting
- Escalation Support: Provide support to Level 1 technicians and handle escalated tickets
- Operational Projects: Participate and lead operational projects to maintain, secure, and improve internal and client environments
- Client Projects: Participate in client projects such as new deployments and onboarding
- Security: Implement and manage basic security measures like antivirus, EDR, firewalls and backups
- Documentation: Create and maintain detailed technical documentation for systems and processes
- Server Deployment: Configure and deploy servers
- Domain Support: Manage and support Active Directory (AD) and Group Policy (GPO) including user account management, group memberships, and policy settings
- Virtualization Support: Configure, deploy and maintain virtualization environments
- Cloud Support: Configure, deploy and maintain cloud environments
- Onsite Leadership: Provide leadership of onsite support for projects
- Ticket Management: Log and manage support tickets with proper documentation and escalation
- Customer Support: Provide support to clients via phone, email, or chat
- Software Installation: Install and configure server software and applications
- Problem Management: Develop and implement root cause analysis on common or recurring issues
- On-call Support: Participate in the on-call rotation to provide after hour support
- Level 1 Coverage: Backup level 1 technicians during staffing shortages or support surges
- Other duties as assigned

Working hours: 8:00 AM - 5:00 PM

Skills:
- Preferred certifications: Apple Certified Support Professional, Certified Ethical Hacker, Cisco Certified Network Associate, CompTIA CASP+, CompTIA Cloud+, CompTIA CySA+, CompTIA Linux+, CompTIA PenTest+, CompTIA Project+, Dell PowerEdge Foundations, GIAC Security Essentials, Microsoft 365 Certified: Administrator Expert, Microsoft Certified: Azure Network Engineer Associate, Microsoft Certified: Azure Virtual Desktop Specialty, Microsoft Certified: Identity and Access Administrator Associate, Microsoft Certified: Information Protection and Compliance Administrator Associate, Microsoft Certified: Windows Server Hybrid Administrator Associate, Systems Security Certified Practitioner

Education:
High School

Experience:
1-4 years

Qualifications:
- At least 2 years experience in service IT, ticket based work
- Technical Expertise: Advanced understanding of operating systems (Windows, Linux, macOS), networking (TCP/IP, DNS, DHCP), and server management (AD, Group Policy, RAID, bonded networks, etc.)
- Project Management: Basic project management skills to participate effectively in operational and client projects
- Security Knowledge: Understanding of cybersecurity principles and practices
- Communication: Enhanced ability to explain technical concepts to non-technical users
- Mentorship: Provide training and mentorship to Level 1 technicians
- Required certifications: CompTIA A+, Microsoft 365 Fundamentals or higher, CompTIA Net+ or equivalent, CompTIA Security+ or equivalent, CompTIA Server+ or equivalent, Criminal Justice Information Services, Microsoft Certified: Azure Fundamentals or equivalent, Nerdio MM-100, Watchguard Security Essentials, Zultys Certified Systems Expert


Benefits after qualifying periods:
- Health insurance
- Dental insurance
- SIMPLE IRA plan

Are you ready to start your next career? Please click here https://www.spherion.com/apply/75796/ to apply or call us at 352-378-2300 to inquire about our job opportunities.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).