Customer service focused technical support, problem diagnosis, troubleshooting, resolution, security, in an enterprise networked environment
Benefits include:
10 days PTO, 9 paid holidays, and an enhanced benefits package
This position MUST reside in the state of Wisconsin
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Responsibilities:
- Answer, evaluate, and prioritize incoming ticketing systems, telephone, voice mail, e-mail, and in-person requests for assistance from internal end-users experiencing problems with hardware, software, networking, and other - computer-related activities across the agency
- Provide advanced troubleshooting and diagnosis of complex systems to resolve problems with desktop computers and determine when to escalate issues to System Engineers for resolution
- Support Wi-Fi connections/issues on both Agency provided equipment and guest/extranet Wi-Fi services
- Setup and support PC hardware, peripherals, software and related devices
- Diagnose, research, and identify solutions as required to resolve reported system issues, escalating or teaming with System Engineers as necessary
- Install and support Microsoft client operating systems in an Enterprise environment
- Install and support office productivity software, client and cloud-based
- Support, install, administer, configure, and maintain commercial software applications as needed via an automation platform, including self-service access for user software installations
- Follow agency protocols regarding use of directory services for managing access and deployment of device policy and account rights
- Diagnose and resolve potential end user security breaches such as malware infections or escalate, as appropriate, to agency security leads
- Assist in monitoring systems that track security across hardware and software on end-user devices
Enterprise Device Configuration Management:
- Act as Technical Service team?s liaison to other teams when dealing with intake, transfer, and routing of user-reported incidents
- Provide experience-based strategy and continuation planning for projects, including foresight and pre-planning where necessary
- Administer the device operating system deployments and computer management automation platform (currently System Center) for the agency
- Train new Help Desk employees as needed and provide documentation
- Perform comprehensive configuration management of computer settings to ensure proper security and feature availability
- Support the installation, configuration and maintenance of commercial software applications as needed via automation platform, including self-service access for user software installations
Qualifications:
- Microsoft Office 365 & Windows 10 Support
- Strong communication (written and verbal)
- General software troubleshooting
- Experience creating standard operating documentation for processes that have not already been documented.
- Experience creating troubleshooting documentation for newly discovered software and hardware issues.
- Experience evaluating new hardware and software proposed for agency standardization.
- Remote support
- Workstation imaging
- Adaptable learner in IT
- Experience using InTune for remote and mobile device management
Apply to the Systems Administrator I posting for immediate consideration!
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At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).