- Engages and builds rapport with Veteran families experiencing homelessness or at imminent risk of becoming homeless- Assesses Veteran families for program eligibility- Generates appropriate referrals to the SSVF program & other community resources- Coordinates emergency services for literally homeless clients- Prepares clients for intake and assists them through the intake process- Assists clients in obtaining eligibility documentation, which may require partnering with another staff member to transport the client to obtain the documentation- Ensures all eligible Veterans are assigned a case manager within 3 business days of identification- Maintains outreach and engagement records on all individuals engaged, referred, and screened in the Homeless Management System (HMIS) and other databases for reporting purposes- Enters data into the various databases and systems in a timely manner, i.e. meet the standard of HMIS data entry within 24 hours- In cooperation with the Systems team, works on identifying clients in the most need and assists in linking with resources including housing- Welcomes visitors to the agency, answers and refers inquiries in person and by telephone- Maintains security by following procedures; monitors logbook; issues visitor badges- Function as a team member and share in the responsibilities required to maintain operations and serve the mission of the organization. This includes, but is not limited to:Attending eventsObtaining trainingUndertaking research- Other duties, as assigned
1-4 years
- Strong interpersonal and written and verbal communication skills- Skill in organizing resources and establishing priorities- Working knowledge of community resources preferred- Skilled at building trust and rapport with people from diverse backgrounds- Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team- Knowledge of federal, state, and/or community funding sources and mechanisms preferred- Ability to foster a cooperative work environment- Flexibility- Skilled in the use of personal computers, including knowledge of Microsoft Office, and the ability to learn and correctly enter data into the Homeless Management Information System database- Ability to work with a diverse team in a fast-paced environment- Enthusiasm and the ability to thrive in an atmosphere of constant change- Ability to maintain the confidentiality of identifying client information
- Successfully pass Level II background check
Associate
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