- Along with Intake Navigator, receive potential clients into the reception area.- Receive and return incoming calls for the agency's main number and maintain a call log.- Coordinate Intake appointments and manage client intake schedule.- Generates appropriate referrals to agency programs, services, and other community resources.- Links Veterans and other homeless persons/families with appropriate resources- Conducts outreach in the community informing the general public and other agencies of the services available- Coordinates emergency services for literally homeless clients- Prepares clients for intake and assists them through the intake process by obtaining documentation, as required.- Transports clients as appropriate for housing search, and access to other community resources such as food banks, clothing banks, employment search, etc.- In cooperation with the Systems team, works on identifying clients in the most need and assists in linking with resources including housing- Distribute bus passes and maintain recordkeeping of the pass distribution- Work a flexible schedule to meet the needs of the agencies and programs within the grant- Function as a team member and share in the responsibilities required to maintain operations and serve the mission of the organization. This includes, but is not limited to:- Attending events- Obtaining training- Undertaking research- Traveling- Other duties as assigned.
1-4 years
- Passion for ending Veteran homelessness- Strong interpersonal and written and verbal communication skills- Skill in organizing resources and establishing priorities- Working knowledge of community resources- Skilled at building trust and rapport with people from diverse backgrounds- Ability to work alone on own initiative, often with minimum supervision, as well as part of a small team- Knowledge of federal, state, and/or community funding sources and mechanisms- A strong public service orientation to work well with faculty, staff, and other stakeholders- Ability to foster a cooperative work environment- Flexibility- Skilled in the use of personal computers, including knowledge of Microsoft Office, and the ability to learn and correctly enter data into the Homeless Management Information System- Ability to work with a diverse team in a fast-paced environment- Enthusiasm and the ability to thrive in an atmosphere of constant change- Ability to maintain the confidentiality of identifying client information- The ability to speak publicly to small groups, community resource leaders, and other agencies.
- Associates degree or equivalent work experience- Successfully Level 2 background check and drug screening- Must have a valid driver's license and clean 3-year driving history- Must have required vehicle insurance within 30 days of onboarding
Associate
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