Spherion, in partnership with our amazing client in Central Mankato, is seeking a highly motivated and customer-oriented Service Coordinator to join their growing team. In this role, you will be the primary point of contact for both internal and external clients, providing excellent service and support. This is a long-term, temp-to-hire position offering full-time hours.
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Responsibilities:
Create, schedule, and maintain all service work orders.
Provide exceptional customer service to both internal and external clients.
Handle and process all incoming service calls and emails.
Engage potential customers by answering service-related questions and offering information about additional services.
Investigate and resolve customer issues and concerns.
Assist with sales opportunities that arise from service requests.
Plan, organize, and set objectives for assigned projects.
Support local offices with process guidance, training, and communication.
Monitor and respond to on-call requests as scheduled.
Perform other related duties as assigned.
Skills:
Construction/Roofing industry knowledge/experience is a plus
Prior customer service experience working in a call center
Qualifications:
Problem Solving Ability with the ability to manage difficult customer situations
Self-motivated and strong initiative for learning and quick implementation
Ability to multi-task, prioritize, and manage time effectively
Excellent communication skills both verbal and written
Strong attention to detail and accuracy
Strong proficiency using MS Outlook, Word, PowerPoint and Excel
Demonstrated capability to interface and maintain effective relationships with all level of employees in a team-oriented environment??
High School Diploma or equivalent, college preferred
Ready to get to work offering amazing customer service? Apply today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).