Client Engagement: Build and maintain strong relationships with clients, offering personalized service to meet their luxury jewelry needs.Sales Expertise: Utilize deep product knowledge to guide clients through the purchasing process, from initial consultation to final sale.Product Presentation: Display and present luxury jewelry pieces with expertise, highlighting their unique features and value.Clienteling: Develop and manage a client book, ensuring consistent follow-up and outreach to cultivate repeat business.Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell products based on client preferences and purchase history.Sales Targets: Meet or exceed individual and store sales targets by delivering exceptional service and closing sales.Inventory Management: Assist with the organization, tracking, and management of luxury inventory, ensuring all items are accounted for and properly displayed.Market Trends: Stay informed about the latest trends in luxury jewelry and provide insights to enhance the store's offerings.Customer Service: Resolve any client concerns or issues with professionalism, ensuring a positive shopping experience.Team Collaboration: Work closely with other team members to ensure a cohesive and successful sales environment.
1-4 years
Certifications: Certification in gemology or luxury sales training is a plus.Networking: Established network of clients within the luxury sector.
Experience: Proven experience in luxury retail sales, preferably in fine jewelry or a related field.Product Knowledge: Strong understanding of luxury jewelry, including gemstones, metals, and craftsmanship.Sales Skills: Excellent sales and negotiation skills with a track record of meeting or exceeding sales targets.Communication Skills: Superior verbal and written communication skills, with the ability to engage and build rapport with high-end clientele.Customer Focus: Passion for delivering exceptional customer service and creating memorable shopping experiences.Professionalism: High level of professionalism, including strong personal presentation and adherence to the jeweler?s brand standards.Attention to Detail: Keen eye for detail, particularly in product presentation and client interactions.Technical Skills: Proficiency in using point-of-sale (POS) systems and client relationship management (CRM) software.
High School
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