This position is responsible for providing a variety of customer service related responsibilities according to established policies and procedures as well as inside sales support. Primary responsibilities include receiving and processing customer orders daily via phone, fax, email, both timely and accurately. Applicant must be organized, detailed oriented and possess strong communication skills (both verbal and written). Experience working with customer service ordering in retail, wholesale and/or shared services environment required. This position is eligible for remote work and may require occasional work from the Company's location in the Visalia, CA area.
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Responsibilities:
? Receive and process customer orders daily via phone (including pre-orders), fax, email, web order, EDI transmissions and thru load requests both timely and accurately.
? Maintain call desk (on screen) and process all missing customer orders, load requests, EDI transmissions, etc?
? Maintain timing for order cut off with business units.
? Answer customer calls and redirect to correct department or branch for corrective action.
? Knowledgeable about the Company's products, programs and proficient in the use of systems utilized to manage customer accounts.
? Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
? Use de-escalation techniques to provide satisfactory resolution to issues presented by dissatisfied customers.
? Must be able to multi-task in a busy office setting.
Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)
Skills:
Exhibit a caring, professional and enthusiastic demeanor when speaking with internal and external
Possess advanced phone etiquette, problem resolution and customer service
Must have the ability to perform at a high level in a fast paced
Team Focused (Team Player)
Applicant must possess the ability to listen, communicate (written and verbal), excellent grammar, spelling and proof reading skills and follow-up effectively with all staffing levels and client/customers.-
Education:
High School
Experience:
1-4 years
Qualifications:
Computer savvy with working knowledge of Microsoft Office, especially in Microsoft Excel, in addition to solid 10-key and mathematical
The applicant should have a basic knowledge of skills needed to operate standard office equipment including personal computers, copiers, fax machines and accurate10-key and typing.
Please apply and call (559)627-4040.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.