Greet and welcome visitors in a professional and friendly manner, determining the purpose of their visit and directing them appropriately.Manage the visitor sign-in/sign-out process and ensure security procedures are followed.Answer and direct incoming phone calls promptly and courteously, taking accurate messages and routing them to the appropriate individuals.Manage the company switchboard or phone system efficiently.Handle inquiries and provide basic information about the company, its services, and personnel.Maintain a neat, organized, and presentable reception area.Receive, sort, and distribute daily mail, faxes, and deliveries.Prepare outgoing mail, including sorting, labeling, and arranging for courier services.Maintain office supplies and place orders when necessary.Schedule and coordinate meetings, appointments, and conference rooms.Assist with basic data entry, photocopying, scanning, and filing.Manage and update company directories and contact lists.Provide administrative support to other departments as needed.Serve as a liaison between visitors, callers, and company personnel.Handle routine inquiries and resolve minor issues or direct them to the appropriate person.Maintain a professional and courteous demeanor at all times.Ensure a high level of customer service and satisfaction.Assist with travel arrangements and expense reports as needed.Perform other clerical and administrative duties as assigned.
1-4 years
2+ years experience.
High school diploma or equivalent; associate's or bachelor's degree is a plus.Excellent verbal and written communication skills.Strong interpersonal and customer service skills. ?? Proficiency in Microsoft Office Suite (Word, Excel, Outlook).Ability to multitask and work effectively under pressure. ?? Attention to detail and accuracy.Reliability and punctuality.Ability to work independently and as part of a team.Basic computer skills and comfort with technology.Proven experience as a receptionist, front office representative, or in a customer service role.Proficiency in using office equipment such as printers, copiers, scanners, and fax machines.Familiarity with telephone systems (e.g., multi-line phone systems, VoIP).Experience with scheduling software and calendar management.Basic knowledge of office management procedures.Strong organizational and time-management skills with the ability to prioritize tasks effectively.Excellent problem-solving abilities. ?? Ability to maintain confidentiality and handle sensitive information with discretion.Professional appearance and demeanor. ??
High School
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