Are you ready to make a difference in your community? If you thrive in a fast-paced environment working to create real social change that leads to better lives then this is the opportunity for you! We are seeking a Pledge Processing Specialist to support the Donor Services department. This role involves a variety of administrative processes, quality control, and data management to ensure the pledge processing runs smoothly. We are looking for a team player who thrives on following instructions, problem-solving, and improving processes!
...
Responsibilities:
Audit and organize campaign pledges in financial campaign envelopes.
Enter and register report envelopes into the CRM system with a focus on data accuracy.
Generate monthly statements and tax receipts for Corporate, Payroll, and Individual pledges.
Research and correct returned statements and tax receipts.
Assist in collection efforts
Review reports to verify seasonal data accuracy and perform necessary adjustments.
Maintain the integrity of the database by merging duplicate accounts and ensuring accurate financial data.
Monitor pledge data quality and address any issues through root cause analysis.
Act as a subject matter expert in CRM for pledge processing.
Download, create, and manipulate electronic pledge/payment files for CRM uploads.
Provide support for customer service needs related to the ePledge online platform.
Working hours: 8:00 AM - 12:00 PM
Skills:
Associates degree preferred
Previous experience working in a non-profit is preferred
Education:
Associate
Experience:
1-4 years
Qualifications:
Minimum of 3 years of relevant experience (non-profit and financial preferred).
Proficient in Windows and advanced Excel (data manipulation and formatting).
Experience with CRM databases
Excellent attention to detail and accuracy, with excellent organizational skills.
Interpersonal and customer service skills, with the ability to handle sensitive situations with poise.
Self-starter with excellent time management and communication abilities.
Ability to perform mathematical functions and reconcile data.
Comfortable digital filing systems.
Excellent analytical and problem-solving skills
Please apply online at www.spherion.com/apply
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).