- Follow procedures for approval and denial of Consumer Loans, Rapid Reserves and Credit Cards- Analyze financial and credit information- Ensure compliance and disclosure requirements are met- Present loans over-lending limit to appropriate lending officer for approval/authorization- Ensure completeness of proper lien filing- Offer and sell insurance (per license) and other bank products and services to include, but not limited to new accounts, merchant processing, deposit products, and technology enhancements such as online/mobile banking, Business Online Banking, Merchant Capture, etc.- Develop and maintain file documentation, working any exceptions related to compliance or missing documentation.- Collect delinquent payments, pursue legal remedies when necessary and as authorized by Loan Committee- Assist with collecting moneys owed for customer whose accounts are closed die to NSF.- Look for opportunities to offer additional products and services to all customers- Meet Performance Plan goals within acceptable tolerances- Participate in the Banks Call Program to develop business- Provide Quality Control feedback in regards to credit files so as to not exceed guidelines- Maintain knowledge of banking products and services- Follow loan policy and lending authority limits with no significant losses due to failure to adhere to Loan Policy.- Assist customers with online baking issues- Open, renew or redeem Certificates of Deposit- Assist with opening and servicing Health Savings Accounts (HSA) and Individual Retirement Accounts (IRA).- Enter new account data and file maintenance into system- Look for opportunities to offer additional products and services to all customers- Issue Debit Cards, assist with customer inquiries, and research, resolve and maintain Debit card disputes- Complete scanning and/or electronic filing of account documentation daily or as needed- Assist with monthly reports- Assist customers with routine transactions such as address changes or stop payments- Assist customers with safe deposit box needs- Research and resolve customer inquiries
1-4 years
- Prior Banking experience preferred- High attention to detail and accuracy- Self-directed
- Minimum of one year customer service experience is required- Must be Bondable- Have or will obtain and maintain required licenses and certifications as necessary for the position- Computer proficiency required
High School
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