patient experience representative.

Responsibilities:
Key Responsibilities:

Patient Greeting & Support: Greet patients warmly and efficiently upon arrival, creating a welcoming and professional environment.

Phone Management: Answer a high volume of incoming calls with professional telephone etiquette, directing calls to the appropriate departments or personnel.

Appointment Scheduling: Schedule and confirm patient appointments, ensuring accuracy and timely coordination of appointments.

Communication: Serve as a liaison between patients, healthcare providers, referring physician offices, and internal staff, fostering clear and timely communication.

Patient Registration: Accurately enter patient information into our computer system, ensuring data integrity.

Schedule Review: Print and review the daily schedule for exams, ensuring accuracy regarding the exam, diagnosis, patient preparation, and insurance requirements.

Insurance & Demographics Verification: Verify insurance details and patient demographics to ensure all information is up-to-date and accurate.

Payment Processing: Process co-pays and patient balances, ensuring proper billing and payment procedures are followed.

Medical Record Requests: Handle patient requests for medical records, including copies of images on CDs or reports, and ensure timely delivery to patients or other facilities.

Additional Duties: Perform other tasks as necessary to support the daily workflow and contribute to the smooth operation of the office.

Why Join Us?

Be part of a respected and well-established healthcare provider in Columbia County.

Enjoy a consistent schedule, with no weekends or evenings required.

Work in a supportive and team-oriented environment where your contributions matter.

Working hours: 8:00 AM - 5:00 PM

Skills:
Strong communication skills, both verbal and written.

Ability to multi-task and handle a high volume of calls and tasks in a busy environment.

Exceptional attention to detail and organizational skills.

Proficient in using multi-line phone systems and scheduling software.

A compassionate and empathetic approach to patient interactions.

Education:
High School

Experience:
1-4 years

Qualifications:
Qualifications:

Customer Service Experience: A minimum of 1 year in a customer service-oriented role, preferably within healthcare settings.

Medical Office Experience: 1 year of experience in a medical office is highly preferred.

Medical Terminology: Core knowledge of medical terminology to facilitate accurate communication.

Education: High School Diploma or equivalent required.


If you are ready to bring your customer service expertise and passion for healthcare to a rewarding and impactful role, we encourage you to upload your resume and submit an application today: www.spherion.com/apply

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).