Spherion is seeking a Part-time Customer Service Representative for a location in Bay City, MI! Hours are 8:00am-12:00pm Monday-Friday (20 hours/ week). A background in warehousing, logistics, or freight management is preferred. Candidate must possess customer service or call center experience and have good verbal and written communication skills. This is NOT A REMOTE POSITION, but would require reporting each day to a facility in Bay City, MI. This is a potential temp-hire opportunity as well once the employee is through the initial probationary period and a reliable attendance record is demonstrated as well as a positive work ethic.
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***Interested applicants will be required to complete computer-based testing in order to be considered for this role. Failure to complete the testing in a timely manner will result in disqualification from consideration.***
Responsibilities:
- Assist customers and business partners via telephone and email with logistics and freight
- Handle customer complaints in a calm, professional manner, and working toward resolutions
- Diagnose, assessn and resolve problems or issues
- Monitor progress of delivery routes for various drivers
- Update spreadsheets regularly via MS Excel
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
- Various other responsibilities as needed or directed
Skills:
- Previous experience preferably within a call center environment
- Excellent customer service skills and the ability to satisfactorily resolve issues
- Solid ability to multitask with exceptional organizational skills
- Ability to thrive under pressure while delivering solutions that exceed customer expectations
Qualifications:
- High School Diploma/ GED
- Experience with Microsoft Office programs such as MS Word & Excel.
- A background in warehousing, logistics, or freight management is desired.
Are you looking for a consistent, part-time schedule and do you thrive with Customer Service work? Look no further and apply today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).