We are seeking a dedicated Overnight Guest Services Receptionist in the Northgate area to assist guests during the overnight hours and ensure smooth front desk operations. In this role, you will handle guest check-ins, respond to inquiries, take reservations, and maintain accurate records. The ideal candidate will deliver excellent customer service, resolve guest concerns, and keep operations organized and efficient. The shift for this position is 11pm-7am and weekend availability is needed.
...
Responsibilities:
- Welcome and check in guests, ensuring a smooth and pleasant arrival experience.
- Handle guest inquiries, complaints, and requests professionally and efficiently.
- Answer phone calls and manage reservations using our booking system.
- Maintain accurate and organized guest records.
- Monitor and respond to guest emergencies promptly.
- Reconcile daily accounts.
- Investigate and resolve any discrepancies in records.
Working hours: 11:00 PM - 7:00 AM
Skills:
- Previous experience in hospitality or front desk roles.
- Previous experience in a customer service call setting.
Education:
High School
Experience:
0-1 years
Qualifications:
- Problem-solving skills and attention to detail.
- Proven customer service or receptionist experience.
- Strong interpersonal and communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Basic accounting or cash handling skills.
- Familiarity with hotel booking software or ability to learn quickly.
- High school diploma or equivalent.
- Availability to work overnight shifts, including weekends.
Please apply online and we will reach out to you. We look forward to speaking with you.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).