- Routes orders received by Order Processing Department- Processes orders with all critical information necessary to produce the label to customer's specifications- Reviews orders received for accurate pricing, spelling, and other information- Contacts customer to confirm missing or additional information on orders and quotes (such as quantity and ink color)- Prepares and ensures the completeness of order jacket and submits to QA- Answers incoming telephone calls regarding Order Processing orders or inquiries regarding items and availability of those items- Enters customer's specific quote request into the computer, emails, or auto faxes quote to customer- Computes prices, discounts, and shipping charges on label orders and quote requests- Retrieves quote requests from the Quote Queue and completes the quote or sends to the appropriate area to be completed.- Outsource orders to other vendors, complete follow-up on order including confirmation, shipping charges, tracking numbers, activating, and invoicing- Handles special accounts, which may require special procedures
1-4 years
- Exceptional attention to detail- Ability to handle conflict and manage customer expectations- Desire to work in a fast-paced environment- Skilled at juggling multiple tasks at a time- Strong proofreading and grammar skills- Reliable with a strong work ethic
- The minimum education required for this position is a High School diploma or equivalent.- One or more years of relevant experience or equivalent combination of education and experience is preferred.- This position requires general computer skills and excellent written and verbal communication skills. Prior customer service experience and technical printing knowledge helpful.- Ability to read and comprehend simple instructions.- Ability to apply common sense understanding to carry out detailed but uninvolved written, or oral instructions.- Ability to deal with problems involving concrete variables in sometimes complex situations.- Incumbent regularly required to use color vision, grasp, reach and sit for prolonged periods of time.- Computer savvy and comfortable with technology- A charismatic and dynamic in-person and phone communicator
High School
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