Assess borrower financial documents, including income verification, credit reports, and expenses.Analyze borrower situations to determine eligibility for loss mitigation options.Propose and recommend appropriate loss mitigation solutions to avoid foreclosure.Discuss available options with borrowers, including loan modifications, short sales, or deeds in lieu of foreclosure.Act as an intermediary between the borrower and lender, negotiating terms and conditions for loan modifications or repayment plans.Ensure all solutions are compliant with company policies and industry regulations.Review, track, and maintain accurate borrower files and documents throughout the mitigation process.Collect and process necessary documentation from borrowers for loss mitigation packages.Complete and submit required forms and paperwork to ensure timely processing.Stay up to date with loss mitigation industry trends, regulations, and best practices.Communicate empathetically with borrowers who are experiencing financial hardship.
1-4 years
Experience in loss mitigation, loan servicing, or customer service is a plus.Strong understanding of loan documents, mortgage servicing, and loss mitigation processes.Ability to analyze financial documents and determine appropriate solutions.Excellent communication skills, both verbal and written, with the ability to handle sensitive customer situations.Strong attention to detail and organizational skills.Ability to work under pressure and meet deadlines in a fast-paced environment.
High school diploma or equivalent Previous experience in mortgage servicing, collections, or a related field
High School
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