- Maintain member confidentiality for all documentation and records.- Attend closings at title companies in Loan Originators absence. Answer member questions and obtain signature on ACH payment form.- Review documents with members as well as obtaining all required signatures in the appropriate areas on documents requiring signatures.- Request and follow-up on homeowners insurance, homeowners association insurance and flood insurance, as well as verification of mortgagee clause information and loan number.- Communicate with borrowers regarding loan process, timelines, documentation needed including providing encrypted link to upload financial information.- Answer questions related to the various disclosures that are sent to members including e sign and DocuSign.- Research and obtain subject property information from available sources, Cadastral, county sites, listing information, property tax bill.- Prepare journal tickets as needed for loan officer-controlled disbursements approved by Loan Originator or for loan fees prepaid by the borrower.- Assist Loan Originator in preparing modification request to be sent to Credit Admin or Underwriting as needed with all applicable documentation for modification requests, balloon renewals and term extensions.- Prepare and review loan files and evaluate for completeness.- Assist in preparing Appraisal Request Form and Property Summary Form.- Answer phone and greet walk-in members in a competent and professional manner. Direct all inquiries to appropriate personnel and take messages for originators.- Coordinate appointments for Mortgage Loan Originators; prepare internal documents, type letters, and spreadsheets if applicable.- Review credit report to address any discrepancies, red flags, alerts, and address action taken in the form.- Assist members and employees with questions and problems; perform other duties and special projects according to Supervisor requests and departmental needs.- Follow up on issues relating to debit/credits to Member accounts as requested by the member or the responsible Mortgage Loan Originator and refer to the appropriate department/person when needed.- Scan and upload documents to the correct categories of the imaging system in preparation for assignment to loan underwriting and loan processing.- Assist as needed in closing process, including notifying the borrower of Closing Disclosure delivery and tracking for timely signing, 3 days prior to closing.
1-4 years
- Basic knowledge of consumer, real estate and commercial loan required.- Maintain active Notary Public for the State of Montana.
- High school diploma required.- 1-3 years banking experience required.
High School
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