- Attend closings at title companies in Loan Originators absence. Answer member questions and obtain signature on ACH payment form. - Review documents with members as well as obtaining all required signatures in the appropriate areas on documents requiring signatures.- Request and follow-up on homeowner's insurance, homeowner's association insurance and flood insurance, as well as verification of mortgagee clause information and loan number.- Maintain license as Notary Public for the State of Montana.- Communicate with borrowers regarding loan process, timelines, documentation needed including providing encrypted link to upload financial information. - Answer questions related to the various disclosures that are sent to members including e sign and DocuSign.- Research and obtain subject property information from available sources Cadastral, county sites, listing information, property tax bill. Upload to borrower folder and Image Flow. - Prepare journal tickets as needed for loan officer-controlled disbursements approved by Loan Originator or for loan fees prepaid by the borrower. - Assist Loan Originator in preparing modification request to be sent to Credit Admin or Underwriting as needed with all applicable documentation for modification requests, balloon renewals and term extensions.- Refer member information to a MSR to open an account with the Credit Union.- Prepare and review loan files and evaluate for completeness.- Assist in preparing Appraisal Request Form and Property Summary Form.- Answer phone and greet walk-in members in a competent and professional manner. Direct all inquiries to appropriate personnel and take messages for originators.- Coordinate appointments for Mortgage Loan Originators; prepare internal documents, type letters, and spreadsheets if applicable. - Review credit report to address any discrepancies, red flags, alerts, and address action taken in the form of a loan note.- Follow up on issues relating to debit/credits to Member accounts as requested by the member or the responsible Mortgage Loan Originator.- Scan and upload documents to the correct categories of the imaging system in preparation for assignment to loan underwriting and loan processing. - Assist as needed in closing process, including notifying the borrower of Closing Disclosure delivery and tracking for timely signing, 3 days prior to closing. - Report to work on time and as scheduled.- Perform other duties as assigned.
1-4 years
- Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential. - Ability and willingness to interact calmly and professionally with people from all backgrounds.- Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness. - Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.
- High school diploma or equivalent.- 1-3 years banking experience required.- Basic knowledge of consumer, real estate and commercial loan required.
High School
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