- Administrator of Enterprise console management for McAfee, TSM, SharePoint, Active Directory, workstation imaging/deployment/patching Appliance, WSUS system patching, mobile device management and software deployment- Review Audit reports for McAfee and TSM- On call for Help Desk coverage- Provide support and training for Microsoft internal and external network operations and all supported applications. Supported applications include but not limited to Microsoft Office Suite, Adobe Applications, Edge, Chrome, FireFox, Zoom and Teams- Create and manage print queues, testing and implementation via GPO and solve printer related problems- Answer incoming calls into the department and provide exceptional customer service to all stakeholders- Provide setup, support and training for all Windows\Mac computers. This includes imaging, initial computer hardware and software setup and delivery, installations of mobile devices (i.e. IPad and laptops), wireless\VPN setup and support and peripheral support and installation- Recommend procedures and controls for problem prevention- Documents application troubleshooting and installation guides and workstation forms- Investigate and solve equipment, software and network problems, as needed- Maintain Help Desk system queue- Additional duties as needed
1-4 years
- Help desk experience highly preferred
- Associate's degree and two years of relevant experience; or a high school diploma or equivalent and four years of relevant experience- Experience performing quality assurance tasks and customer service in a technology related field- Effective time management and organizational skills are essential for success in this position- Proven project management skills- Working knowledge and experience in these areas: Windows, Microsoft Word, Microsoft Excel, Microsoft Access, internet browsers, E-mail and network connectivity troubleshooting
Associate
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