it manager.

??? Responsible for ensuring that all IT services are seamlessly delivered to clients of the organization??? Understand the business demands and leverage global IT Organizations (Applications & Infrastructure) to address these requirements??? Communicate to the business on deliverables by being a member of the site management staff??? Perform Pre-project business solution design, project estimates for cost-benefit analysis (ROI Analysis)??? Direct projects towards desired technology strategies and standards ??? Communicate and negotiate with business leaders and business process owners on deliverables??? Plan, coordinate, and manage the IT activities of the site??? Manage the IT budget and request services for IT projects and maintenance for the site to ensure IT costing effectively??? Meet Plant and Business Unit IT targets, including developing an LRP, creating and maintaining forecast, and plan for Cyber Risk and Resiliency remediation.??? Identify opportunities for business operational efficiency and drive to specific metrics for business cost saving and value realization??? Oversee the communication and feedback between the business and IT teams??? Report back to business and IT on the status of projects and IT performance (score card)??? Support the regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials)??? Has special focus on managing our Client Technicians to deliver to the expected service-demand of our sites??? Accountable to maintain and support enterprise IT Service Catalog, Service Level Agreements and Strategy??? Support Site Scorecards reviews for sites of responsibility??? Monitor and improve KPI and customer satisfaction and feedback on IT services while aligning with the regional leads to ensure consistency??? Builds IT service relationship with customers and site management??? Ensure quality services are performed to the agreed SLA??? Ensure that systems, processes, and methodologies specified are followed and ensure effective monitoring, control, and support of service delivery??? Provide reports on an agreed schedule (or on request), including management and financial performance reports??? Attend client service review meetings; areas covered will include performance reports, service improvements, quality, and processes??? Other duties as needed

7-10 years

- Strong inter-personal and communications skills needed to interface with high-level customer representatives- Communication development for IT and Non-IT leadership- Experienced in business case / ROI development- Strong customer management skills and ability to understand and translate and define complex business requirements- Experienced in systems analysis and problem solving, and functional & technical specification design- Attention to detail and ability to quickly learn new technologies and tools- Ability of establish and maintain effective working relationships effectively as part of a team- Ability to work directly with middle to senior management as well as employees at all levels throughout the organization

??? Ability to read, write, and understand English??? BA/BS Computer Science, Information Systems, or related field??? 10 years working in Information Technology including 5 years of management experience??? Experience with ITIL framework ??? certification is a plus??? Excellent Program/Project management skills ??? Scrum, Agile, etc., certification is a plus??? Demonstrable experience of working in a Business Relationship management capacity??? Business analytical skills confirmed by working experience, preferred in SAP ERP??? Experience working with Automotive Sector/Organizations??? Experience in the digital manufacturing is a plus (IoT, I4.0, RPA)??? Ability to travel approx. 20 percent

Bachelors