-Answer incoming sales calls for new and remanufactured parts. Gather all information necessary for resolution of transactions-Relay appropriate information to manager and supporting departments-Assist counter customers, including providing information regarding products, billing, repair, collections and other types of inquiries-Solicit and accept orders by asking questions to determine customer requirements and expectations in order to recommend specific products and solutions-Follow-up with customers in a timely manner after inquiries to close sales-Check open orders daily, research orders not processed, and resolves any issues in a timely manner-Upsell products by checking the sales catalog; suggesting related and new items. Proactively recommend items to increase customer satisfaction and improve transaction profitability-Manage wrong/defective parts by initiating a return of the wrong part, crediting the customer for the returned part, identifying the part that is needed, and ordering it-Manage online orders for parts by connecting with the customer, identifying the issue, refunding the incorrect part, and ordering the correct part-Build constructive relationships with customers and asks for referrals-Interact with customers to ensure they are highly satisfied with the service they received-Collaborate with the Assistant Sales Manager to establish sales goals and meets or exceeds the goals-Generate profitable sales orders and relationships by asking questions to build rapport and assess needs, accurately reading the customer, and providing accurate information
1-4 years
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-High school diploma or equivalent-One to two years previous work experience with significant customer contact-Prior experience in the ag industry is preferred-Excellent customer service skills with the ability to interact in a positive and professional manner-Excellent verbal communication skills with the ability to effectively present information and respond to questions from customers, co-workers, and management -Ability to read and interpret documents such as policies, procedures, specifications, and routine business documentation-Ability to write routine reports and business correspondence-Demonstrate initiative; performs work independently without being prompted.Ability to prioritize and plan work activities; use time efficiently and work within deadlines-Strong attention to detail and focus on quality and accuracy-Exhibits dependability, including following instructions; responding to management direction; and taking responsibility for own actions-Ability to maintain confidentiality of customer and company cost information
High School
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