- Assist with managing enterprise systems through effective implementation, integration, security and maintenance of networks, servers, operating systems, services, applications, and databases.- Perform and manage backups, identify operational problems, and contribute to their resolution. - Support peer staff with technical assistance in response to customer service goals and call escalation procedures. This includes appropriate documentation of work performed and resolutions.- Investigate problems in systems, processes, and services.- Assist with the implementation of agreed upon remedies and preventative measures. - Implement system upgrades and patches; execute modifications to server and network infrastructure to improve efficiency, integration, interoperability, reliability, and performance.- Review system and network updates and identifies those that merit action.- Configure systems and networks to maximize hardware functionality.- Investigate and coordinate the resolution of potential and actual service problems.- Prepare and maintain operational documentation such as standard operating procedures.- Participate in infrastructure project development and planning.- Assist in activities related to SQL environment development, maintenance, and reporting.
1-4 years
- Strong attention to detail.- Strong accounting skills.- Proficiency in Microsoft Excel and other MS Office products.- Excellent verbal and written communication skills.- Ability to follow oral and written instructions.
- Bachelor's degree in computer science, MIS, or a related subject, or 5+ years relevant experience in systems administration.- Currently have (or willing to obtain within the first 12 months), MCSA, Azure Administrator Associate or other certification(s) within the field of an equivalent level.- 1-3 years of work experience managing Windows and Linux/Unix based server systems.- 1-3 years of work experience with Virtualization or SAN systems.- Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.
High School
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