- Ensures that all activities relating to deposit customer service are performed efficiently and accurately.- Responsible for ordering supplies for the tellers and the ATM's- Responsible for Large Currency Exemption List and reviewing Currency Transaction Reports before officer approval.- Responsible for having a teller drawer and filling in as needed- Responsible for rolling coin, completing TMS daily, maintaining Bait Money records, ordering foreign currency, obtaining Canadian rates for currency and coin and reporting counterfeit bills to the Secret Service.- In charge of working supply of Cashiers Checks, Bank Money Orders and Night Drop keys.- Dual Control for Safekeeping and Collateral. Maintains second half combination to the Vault, Night Drop, and all ATM machines.- Maintain one year of Teller Tapes and Balancing Sheets. Go to drive-in quarterly to clean out previous records.- Responsible for helping tellers when they are out of balance, checking Night Drop daily at 3:00 PM and performing cash counts on tellers who go on vacation or terminate.- Orders and sell currency from the Federal Reserve through UBB. Balancing Cash to the General Ledger every morning and Main Bank ATM. - Handling all the vault money and balancing the vault at the end of every day. Supervises funds transfer operations.- Ensures accurate information retention and record keeping.- Has the ability to fill in for any employee under your supervision as necessary.- Maintains regular contact with outside vendors.- Responds to and resolves customer questions/concerns regarding deposit related products, and services.- May process customer requests and transactions, as appropriate and verify wire transfers as needed.- Participates with Senior Management in establishing specific goals for the department; implements strategies to achieve these goals.- Assists in the selection of new personnel as appropriate.- Makes provisions for the proper orientation and training of new personnel; trains new personnel as required.- Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.- Organizes, and distributes work among assigned personnel.- Communicates with other department supervisors, and appropriate staff personnel in order to integrate activities.- Provides timely reporting to the appropriate groups or individuals.
1-4 years
- Ability to work independently- Detail Oriented- Ability to train others and facilitate a team environment- Good organizational and time management skills- Flexible and adaptable to a changing environment
- High School diploma or equivalent (GED) / college preferred.- 4 years in banking related experience supervisory role- Commitment to provide exceptional customer service- Knowledge of banking products and services- Possess knowledge in the following areas: Loan payments, Credit Ratings, Balancing of the Coin Machine, Balancing the ATM?s, Balancing Cash Advance Machine and Rolling coin.- Strong communication skills
High School
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