- Foreclosure Referral Coordination: Seamlessly initiate foreclosure referrals for eligible delinquent loans, collaborating with designated legal counsel to maintain our commitment to Transparency and strict adherence to federal, state, investor, and agency guidelines.- Document Review and Guidance: Provide expert review and approval of foreclosure documents, offering clear guidance to legal partners on any exceptions. Ensure documents align with company standards, achieving High Performance at every step.- Attorney Partnership and Quality Assurance: Cultivate working relationships with foreclosure attorneys to ensure timeliness and accuracy, representing our value of Leadership in every interaction and driving continuous improvement in performance.- Stakeholder Communication: Serve as a trusted point of contact, responding promptly and professionally to requests from internal teams and external partners. Uphold Transparency in all communications, ensuring stakeholders feel supported and valued.- Risk and Compliance Awareness: Actively monitor foreclosure activity for trends or potential risks, using reporting tools to safeguard compliance and reduce risk. Proactively raise high-risk matters to leadership, demonstrating a commitment to accountability and excellence.- Efficiency and Process Enhancement: Continuously seek opportunities to enhance foreclosure processes, fostering innovative solutions that inspire Raving Fans and elevate the borrower experience.- Commitment to Compliance and Learning: Complete all compliance training on time, staying updated on regulatory and investor requirements. Exemplify a culture of High Performance and continuous improvement by sharing knowledge with peers.- Additional Contributions: Embrace new tasks as assigned, adapting to evolving team needs and supporting company goals with a positive, solutions-oriented approach. enter duties and responsibilities for positions.
1-4 years
- Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)- Word processing (speed and accuracy)- MSP or FICS' Mortgage Servicer a plus- Email- Internet software- Use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)Core Competencies:- Maintains highest level of professional behavior at all times even in stressful situations. Avoids behaviors, comments, and conversations that harm morale, productivity, customer satisfaction and teamwork.- Meets confidentiality requirements related to company, customer and financial information.- Communicates in writing, verbally and via email in a clear and positive way. Meets policy requirements governing communication content.- Meets high-productivity requirements and constantly evaluates and prioritizes work throughout the day to meet frequent deadlines.- Takes ownership of work and completes tasks projects accurately. Reviews and proofreads work thoroughly.- Works well in a fast-paced team environment and communicates regularly with other team members to ensure deadlines are met.- Remains up to date on best practices relevant to the position and uses work hours productively.
- Minimum of 2 years of experience in foreclosure, mortgage servicing, or a related field, with an excellent understanding of both judicial and non-judicial foreclosure processes.- Familiarity with investor, insurer, and regulatory guidelines for foreclosure and loss mitigation.- Proven experience coordinating with attorneys, managing deadlines, and ensuring compliance with industry standards. enter education or certification requirements.- High school diploma or equivalent required.- Bachelor???s degree in finance, business administration, or a related field preferred, or equivalent experience in the mortgage or financial services industry.
Bachelors
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