Operational Management: - Oversee daily dining room operations, ensuring smooth and efficient service. - Monitor dining room setup, ambiance, and cleanliness to ensure a welcoming environment. - Manage reservations, seating arrangements, and waitlists effectively.Staff Management: - Recruit, train, and supervise dining staff, including servers, hosts, and bussers. - Conduct regular training sessions to enhance staff knowledge of menu items, service standards, and customer service skills. - Schedule staff shifts and manage labor costs while maintaining optimal service levels.Customer Service: - Ensure a high standard of customer service at all times, addressing guest inquiries and concerns promptly and professionally. - Solicit feedback from guests to improve service and dining experience. - Develop and implement strategies to enhance guest satisfaction and loyalty.Menu Management: - Collaborate with the culinary team to plan and update menus, ensuring variety and quality. - Monitor food presentation and portion control to maintain consistency and quality. - Ensure compliance with food safety and sanitation regulations.Financial Management: - Monitor and manage dining room budget, including labor, food costs, and operating expenses. - Analyze financial reports and implement strategies to optimize profitability. - Assist in forecasting and inventory management to minimize waste.Marketing and Promotions: - Develop and implement promotional strategies to attract new guests and retain existing customers. - Collaborate with the marketing team to promote special events, themed nights, and seasonal menus.Compliance and Safety: - Ensure compliance with health, safety, and sanitation regulations. - Conduct regular inspections and audits of dining operations to uphold standards.
1-4 years
- Ability to work in a fast-paced environment and handle multiple tasks.- Strong organizational and problem-solving skills.- Knowledge of food safety regulations and best practices.
-Bachelor?s degree in Hospitality Management, Business Administration, or related field preferred.- Proven experience in restaurant or dining management (3-5 years).- Strong leadership and team management skills.- Excellent communication and interpersonal skills.
Bachelors
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