We are looking for a dedicated Customer Service Representative to join our team. This remote position is ideal for individuals located in Martin County, Florida. The perfect candidate will have experience in manufacturing, supply chain management, and call center operations. As part of our team, you will assist in addressing customer inquiries, troubleshooting, and providing top-notch support. Equipment will be provided, and you will work remotely, allowing for flexibility and convenience. If you meet the qualifications and are ready to contribute to a dynamic team, we encourage you to apply!
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Responsibilities:
Accurately enter customer orders into the system and validate all order details to ensure completeness and accuracy.
Perform order validation and exception resolution such as pricing issues.
Handle any order-related issues or customer complaints promptly and efficiently.
Keep accurate records of all orders, including purchase orders and order confirmations.
To work as part of a team and deliver quality results by interacting with the customer and providing exceptional service.
Order monitoring, credits/cancellations and purchase order revisions
Follow established policies & procedures as laid out in SOP???s and other relevant process documents.
Work closely with sales, logistics, and finance teams to ensure seamless order processing.
Responsible for handling inbound customer calls/emails relating to orders, products, and services.
Working hours: 8:00 AM - 5:00 PM
Skills:
Background in supply chain, retail or manufacturing field a plus
Basic knowledge of Microsoft Office Suite
Education:
High School
Experience:
1-4 years
Qualifications:
High school diploma or equivalent.
2+ years in order management, customer service or related field
Familiarity with order processing systems and software, such as SAP, Oracle or CRM
Patience, empathy, and professionalism
Good communication abilities, including written and verbal
Good problem-solving skills
High degree of accuracy and attention to detail
You MUST live in Martin County, Florida to qualify for this opportunity. This is a remote position. Apply online at www.spherion.com/apply
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).