Calling all customer service reps in John's Island, SC! Excellent opportunity for experienced customer service representatives. In partnership with the management, you will be taking phone calls, prepping storage units, and assisting in other duties as assigned. Need to be a self starter and able to lift up to 50lbs and stand for long periods of time. Must be able to lift up to 50lbs. and work in all weather conditions.
...
Responsibilities:
- Provide outstanding customer service including assessing and resolving customer service problems by professionally handling telephone and walk-in inquires.
- Ability to liftt up to 50 lbs.
- Customer move-in experience must be positive through friendly interaction and knowledgeable guidance.
- Identify customer storage needs and identify solutions that will enhance their storage experience.
- Answer customer questions and resolve customer issues or complaints. Follow policies and procedures set by the company
- Recommend and sell packing and moving supplies, maintaining an accurate inventory of all retail items. .
- Lot management which consists of moving, driving, parking, and cleaning trucks and trailers.
- Maintain a clean, organized, and professional office, and ensure outside is debris-free for a great customer experience.
- Perform other facility maintenance tasks such as sweeping, mopping, cleaning restrooms, wiping windows, etc.
- Accurately handling cash drawer transactions and end-of-day balancing.
- Confirm inventory availability and ensure spaces are secure and/or ready to rent.
- Work with other team members and establish effective working relationships.
- Make customer calls regarding their account, delinquencies, and other items, document in the computer system.
- Sweep and clean storage units
Qualifications:
- Ability to take direction from management
- Excellent time management
- Self starter and proactive between calls and customers
- 1-2 years of Customer Service Experience.
- Proficient in Microsoft Office, emphasis on Word and Excel
- Ability to compose a professional email with proper grammar, in a timely manner.
- Capable of multi-tasking and working at a fast pace.
- Able to lift up to 50lbs.
- Work in all weather conditions
Resume required
2 part interview process
Ability to lift up to 50lbs
Work in all weather conditions
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).