customer service manager.

Salary: $80-100k DOE

Responsibilities:
-Manage team performance by setting clear goals, tracking progress, and providing regular feedback. Ensure accountability for meeting targets and delivering high-quality customer service
-Drive team performance by setting clear goals, monitoring progress, and providing regular feedback. Ensure accountability for achieving targets and delivering exceptional customer service results. Motivate and inspire team members to consistently meet and exceed performance standards
-Work closely with the Shipping Manager to align Customer Service and Shipping to provide direction, implement changes, address challenges, research and procure equipment, and increase team productivity
-Establish and uphold high standards for loading trucks, deliveries, and enhancing shipping and yard skills, while operating with urgency to achieve goals and balance multiple simultaneous projects
-Monitor and evaluate success metrics such as on-time delivery, daily shipments, order entry accuracy, safety compliance, efficient and timely communications with customers
-Stay updated on industry pricing trends to ensure successful yearly negotiation of freight contracts
-Partner with relevant stakeholders to track and analyze key metrics such as cost savings, contract compliance, and negotiation outcomes to measure success and drive continuous improvement
-Coordinate staffing efforts to assist the Inventory Control Manager with physical inventory audits, such as cycle counts and year-end audits, ensuring accuracy and efficiency in inventory management
-Collaborate effectively with the VP of Sales to provide regular feedback on department issues and concerns, including team performance, challenges, staffing, compensation, labor, equipment, and contracts
-Track and report key metrics such as team productivity, issue resolution rates, staffing levels, and contract compliance to measure success and drive continuous improvement
-Administer impactful performance reviews to provide team members with a clear understanding of their performance, strengths, and areas for improvement, while offering insights into future goals and opportunities for growth

Working hours: Various Shifts Available

Skills:
See below

Education:
Bachelors

Experience:
4-7 years

Qualifications:
-Bachelor's Degree is required, preferably in Sales & Marketing /Logistics and/or related fields
-The candidate must work well in a team setting (onsite in Fargo, ND)
-Must have extensive experience working with customer service teams
-General knowledge of product costing, internal accounting controls a plus
-Must have a minimum of 5 years of experience leading a team, preferably in manufacturing company
-Excellent communication skills for effective communication with internal and external stakeholders
-Effectively supervise staff with urgency, balancing multiple projects in a fast-paced environment, while fostering optimal performance, high morale and strong team dynamics
-Proficiency in selecting and training qualified personnel for the organization
-Proven capacity to build and sustain robust working relationships with colleagues, along with a demonstrated aptitude for presenting ideas clearly and effectively in both oral and written communication


To be co

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).