The Customer Service Associate (CSA) is the first point of contact for customers at the Banking Center. CSAs assist with processing transactions, answering customer inquiries, and providing information on the bank's loan and deposit products. They are responsible for delivering excellent customer service and making referrals to other bank personnel when needed. Preferred availability is Monday to Friday, 7:45 a.m. - 5:45 p.m. and Saturday, 8:00 a.m. - Noon.
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Responsibilities:
- Greet customers and communicate effectively.
- Process deposits, withdrawals, and other transactions.
- Answer customer questions and provide guidance on financial services.
- Balance daily transactions and verify cash totals.
- Cross-sell bank products and services.
- Identify suspicious activity and refer to the appropriate team.
- Address customer concerns and provide timely, professional resolutions.
- Comply with all applicable laws, regulations, and bank policies
Working hours: 7:45 AM - 5:45 PM
Skills:
- Previous customer service experience.
- Experience in cash handling.
- Sales experience or ability to identify and refer potential sales opportunities.
- Associate degree or higher education is preferred.
Education:
High School
Experience:
0-1 years
Qualifications:
- Strong customer service skills and ability to work with the public.
- Proficient in basic math, cash handling, and maintaining accuracy in transactions.
- Excellent oral and written communication skills.
- Intermediate to expert computer skills (including Microsoft Office).
- Strong attention to detail, ability to multi-task, and critical thinking.
- Ability to meet individual and team goals, while learning and following banking regulations.
- Professional attitude, appearance, and ability to maintain confidentiality and integrity.
- Ability to work during banking center hours and perform physical tasks (e.g., standing, bending, lifting).
For more information call/text 217-425-4070 or email elizabethmerrill@spherion.com.
Apply directly here: https://www.spherion.com/apply/
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).