customer service and internet support associate.

Responsibilities:
- Provide Outstanding Customer Support: You will have the opportunity to interact with customers through phone, internet, live chat, and in person, ensuring top-notch technical assistance, billing support, and service troubleshooting.
- Promote WCVT Services: You will have the opportunity to demonstrate your sales skills by recommending the right products and services based on customer needs.
- Manage Service Orders & Billing: You will have the opportunity to process service orders accurately, maintain precise customer records, and handle payment arrangements with attention to detail.
- Support Fiber Optic Installations: You will have the opportunity to conduct outbound calls, schedule appointments, and assist with the deployment and installation of fiber optic services.
- Collaborate with Teams: You will have the opportunity to work closely with our Customer Service, Technical Support, and Network teams to resolve complex service and technical issues, enhancing the overall customer experience.

Working hours: 9:00 AM - 5:00 PM

Skills:
- Experience working in the telecommunications industry.

Education:
Associate

Experience:
1-4 years

Qualifications:
- Customer Service Experience: You will have the opportunity to leverage your high school diploma (or equivalent) and at least one year of customer service and/or sales experience, preferably in a call center.
- Technical Know-How: You will have the opportunity to apply your general internet knowledge, especially regarding broadband, wireless connectivity, and devices like mobile phones, streaming gadgets, and tablets.
- Attention to Detail: You will have the opportunity to refine your analytical skills, ensuring accuracy while processing service orders, payments, and customer data.
- Communication & Teamwork: You will have the opportunity to develop strong interpersonal skills, working collaboratively with customers and co-workers to resolve service issues and provide exceptional service.
- Multitasking Abilities: You will have the opportunity to balance multiple tasks, ensuring service orders and billing inquiries are handled quickly and accurately.


Apply today for immediate consideration.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).