- Prioritize all other items in work flow at the beginning of each work day, to determine most important and time-sensitive tasks and projects; check all other items in work flow at the end of each work day, to determine which tasks need to be done as soon as possible on the following work day.- Perform all vehicle title-related tasks and projects which are requested and required by Consumer Loan Servicing Manager and Departmental need.- Follow all established Consumer Department procedures as explained and trained by Consumer Loan Servicing Manager; and learn, recommend and implement procedures as necessary and applicable.- Consult and discuss recommendations with Consumer Loan Servicing Manager before implementation to facilitate overall Departmental efficiency.- Solve all Member-related Consumer Quality Assurance issues immediately.- Ask for assistance from other Consumer Department personnel when immediate follow-up to a consumer vehicle title issue is not possible due to training requirements or personal absence.- Cross-train with other Department Personnel to enable continued work flow.- Self-monitor to ensure timeliness and accuracy of work.- Maintain ongoing communication with Consumer Loan Servicing Manager, informing them of all pertinent problems, new developments, changes and other important information.- Work proactively and positively with other Consumer Department personnel to ensure a team effort and prompt Member service.- Divide work equally with other Consumer Title Specialists and, as time allows, other Consumer Quality Assurance Specialist(s) to ensure fair division of labor throughout the Consumer Department at all times. - Assist other Consumer Department personnel by answering questions, solving problems and helping with complex work-related matters.
1-4 years
- Associates or Bachelor's degree in accounting, finance or banking preferred but not required.- 1-2 years professional experience with accounting or lending procedures preferred but not required
- Excellent problem solving skills.- Strong analytical and organizational skills.- Ability and willingness to work both independently and as part of an established Consumer team.- Ability and willingness to learn on the job and improve Consumer Department-related skills.- Ability to prioritize work and juggle multiple simultaneous projects.- Ability and willingness to work with a variety of office equipment and software systems.
High School
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