commercial services specialist.

A. Collaborates across functional lines to achieve common organizational goals and superior customer service

1. Completes loan processes in collaboration with co-workers and other departments.
2. Cross trains with the Commercial Services Associate duties as designated by management

B. Performs a variety of complex duties relating to the processing and evaluation of loan documentation of which the following are illustrative:

1. Prepares correspondence with regard to commercial loan types.
2. Completes commercial loan documentation working closely with commercial lenders and their administrative support to ensure accurate documentation of commercial loans
3. Coordinates the organization of the loan file and verifies lenders obtain required loan documentation while Credit Administration verifies it was received, utilizing the appropriate checklist
4. Inputs and maintains data in computer on new loans and provides maintenance on existing loans
5. Processes general ledger entries as they pertain to loan fees and closings and reconciles to the general ledger; verifies invoices for payments as necessary
6. Reviews files and processes necessary items after closing
7. Provides information for and prepares various loan reports as directed
8. Prepares and reviews various documentation and forms such as disclosures, acknowledgement forms, correspondence to legal counsel, etc.

 C. Legal & Regulatory

1. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment that is free of sexual harassment and other forms of illegal discriminatory behavior in the work place.
2. Cooperates with, participates in, and supports the adherence to all internal/operating policies, procedures, and practices, including the Bank Secrecy Act (BSA)/Anti-Money Laundering (AML), in support of risk management, overall safety and soundness, maintaining adequate controls, and the Bank’s compliance with all regulatory requirements.
3. Participates in annual in-person and online training reviewing the regulatory requirements for policies including the BSA and AML policies and procedures.
4. Ensures commercial loans are within compliance guidelines and resolves and adverse findings during audits or exams.
5. Complies with established operating policies and procedures in order to maintain adequate controls and to support the bank’s adherence to outside regulatory requirements.

D. Quality Service

1. Greets customers and provides friendly and courteous customer service.
2. Treats coworkers as internal customers.
3. Responds to inquiries (phone, email, or in person) relating to his/her particular area promptly and accurately resolving issues or referring to the appropriate individual who can respond.
4. Coordinates specific tasks with other personnel in order to ensure the smooth and efficient flow of information.
5. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.

•Proficient reading, writing, grammar and mathematical.

•Proficient interpersonal relations and communicative skills.

•Excellent computer skills, including Microsoft Office

.•Excellent ability to multi-task, attention to detail, and problem-solving skills.

Attendance: Regular and predictable attendance is required.

Required Education and Experience:

•High school diploma or equivalent.

•Minimum of three (3) years of specialized commercial or consumer credit servicing experience with knowledge of current commercial & consumer lending laws and regulations.

•General knowledge of loan application policies and procedures, as well as documentation required by underwriters and government agencies when needed.

Preferred Education and Experience:

•Bachelor’s degree in a related field of study

.•Minimum of five (5) years of specialized commercial & consumer credit servicing experience with knowledge of current commercial & consumer lending laws and regulations.

See Above