- Maintain member contact through phone calls, collection letters and e-mail.- Complete each Member contact with definite understanding by each party as to the current payment commitment.- Document all Member contact attempts and their specific outcomes.- Work to resolve situations in which delinquent Members are defensive, hostile, evasive, or unresponsive to suggested resolution methods.- Effectively review and explain all aspects of a delinquent Member?s account(s) to them, including loan documents, loan terms, payment due dates, interest rates, loan modifications, forced placed insurance, and other related account questions and/or issues.- Recommends action on accounts as deemed necessary, including- repossession, legal action, foreclosure and referral to collection agency.- Recommend and implement Collections procedures as they relate to delinquent accounts, internal procedures and policies, and new regulatory compliance when applicable.- Monitor, input data, and follow-up with E-Oscar functions (i.e. ACDV?s, AUD?s, Notifications, DRN?s, etc.) as per FCRA regulations.- Work proactively and positively with other Collections department personnel to ensure a ?team effort? and prompt member service.
1-4 years
- Ability to communicate effectively verbally, in writing, and over the phone with Supervisor, President / CEO, Members, Volunteers, Co-workers, and Senior Management Team.- Excellent problem-solving skills.- Ability to prioritize work and juggle multiple simultaneous projects.- Ability and willingness to work with a variety of office equipment and software systems.- Ability to sit for prolonged periods of time over the course of an 8-hour workday.- Completes mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes any applicable tests.- Follows all Montana and Federal information privacy guidelines, policies and procedures.- Protects Member and Credit Union confidential information.
- Associate or bachelor?s degree in accounting, finance or banking preferred but not required.- At least 2 years of professional experience with collection procedures preferred.- FCRA or CDIA certification within 6 months of employment.
High School
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