Responsible for collecting payments for the Servicing division along with general servicing duties. This includes communication with our borrowers in a collection call center environment along with office admin/clerical duties.
Responsibilities:
Inbound and outbound calls to collect payments
...
Meet all Daily, Weekly and Monthly call performance targets/metrics as set forth by management
Answer borrower calls and verify account information provided through servicing system validation in compliance with all data privacy regulations
Accurately responds and educates borrowers on inbound service inquiries
Identify borrowers request/inquiry through effective listening skills
Maintains borrower records and updates customer account information
Maintain quality customer service at all times by following all company established protocols Articulate service options and resolutions to Essex borrowers
Working hours: 9:00 AM - 6:00 PM
Skills:
Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
Use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)
Education:
High School
Experience:
1-4 years
Qualifications:
Two years collections experience in collection call center is preferred
Ability to build rapport quickly to convert inquiries into proper transfers to departments/agents for resolution
Bilingual skills are a plus
Ability to handle high volume of phone calls
Ability to multitask and effectively manage time
Ability to communicate effectively ? both in verbal and written form
High school diploma or its equivalent
Excellent organizational skills and strong work ethic
Ability to remain professional even under strenuous situations
Let's Get To Work!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).