Vehicle Scheduling:Creating and managing driver schedules, assigning vehicles to routes, and adjusting schedules based on real-time traffic conditions and service disruptions. Route Optimization:Utilizing dispatching software to plan the most efficient routes for vehicles, considering factors like passenger demand, road closures, and vehicle capacity. Communication with Drivers:Relaying important information to drivers via two-way radio, including route updates, passenger alerts, and schedule changes. Passenger Service:Responding to passenger inquiries about arrival times, route changes, and service disruptions. Incident Management:Coordinating with emergency services in case of accidents or delays, informing passengers about disruptions and rerouting options. Monitoring Vehicle Locations:Tracking vehicle positions using GPS systems to ensure adherence to schedules and identify potential delays. Reporting and Data Analysis:Generating reports on service performance, ridership trends, and operational issues.
0-1 years
Bilingual is preferred. Dispatching experience is preferred.
Strong communication skills: Ability to clearly and concisely communicate with drivers, passengers, and other staff members over the radio and telephone.Decision-making abilities: Quickly assess situations and make informed decisions to address unexpected delays or service disruptions.Technical proficiency: Familiarity with dispatching software, GPS systems, and other computer applications used in transit operations.Attention to detail: Accurately monitor schedules, routes, and vehicle locations to maintain efficient service.Stress management: Work effectively under pressure in a fast-paced environment with multiple priorities.
High School
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