call center sales inbound - hybrid remote.

Responsibilities:
Curate Exceptional Travel Experiences: Guide customers through various excursion options, leveraging your expertise to make each offering irresistible.
Engage Across Channels: Handle inbound calls, emails, and chats, converting inquiries into sales by actively engaging and listening to customers.
Collaborate to Improve Processes: Work with the team to share insights on customer trends and feedback, enhancing our service quality and efficiency.

Working hours: 9:00 AM - 6:00 PM

Skills:
Preferred Skills for Success:
Sales-Driven Mindset: Proven experience in a sales role where you excel at connecting with customers, identifying their needs, and delivering compelling recommendations.
Exceptional Communication Skills: Ability to clearly and enthusiastically convey information about destinations and excursions, both verbally and in writing.
High Emotional Intelligence: A knack for listening and understanding customer motivations to tailor suggestions that align with their desires.
Multitasking Expertise: Comfortable handling multiple customer inquiries and tasks simultaneously, while maintaining accuracy and attention to detail.
Strong Knowledge of Geography and Destinations: A good grasp of world geography, especially cruise ports, to effectively suggest and discuss various travel options.
Upselling and Cross-Selling Prowess: Demonstrated ability to boost sales by suggesting relevant add-ons and turning inquiries into complete package experiences.
Tech-Savvy with Booking Systems and CRMs: Proficiency with booking platforms and customer relationship management systems, coupled with fast and accurate data entry (30 WPM minimum).
Adaptable and Open to Feedback: Willingness to embrace change, continuous learning, and proactive improvement in sales techniques and customer engagement strategies.

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
Schedule:
Monday to Friday, 9:00 AM - 6:00 PM
Education: No degree required.
Experience: 1-4 years in sales, travel, or customer service roles.


Start your journey by completing our pre-interview assessment!
Join us in shaping unforgettable travel adventures. Apply now and make every interaction an opportunity for excitement!

**Must complete prior to interview!

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).