Customer Service Specialist: Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management
Responsibilities:
...
Answers the telephone or greets the customer.
Provides prompt and correct information about collections, rates, billing, and account status.
Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
Working hours: 7:00 AM - 4:00 PM
Skills:
see required
Education:
High School
Experience:
1-4 years
Qualifications:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
Education and Experience
??? High School Diploma or GED preferred.
??? Two years related experience in a call center.
Temp to hire in Fultondale
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).