Spherion Staffing is seeking a professional Contact Center Customer Service Representative to join our client's dynamic team in Bryan, Texas. The Contact Center Customer Service Representative is responsible for providing excellent customer service to our clients' customers. This role involves handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
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Responsibilities:
Handle inbound and outbound customer calls in a professional and courteous manner
Provide accurate information about products and services
Resolve customer issues efficiently and effectively
Document customer interactions and transactions
Follow up on customer inquiries and ensure timely resolution
Maintain a positive and empathetic attitude toward customers at all times
Adhere to company policies and procedures
Meet or exceed performance targets and KPIs
Collaborate with team members to improve customer service processes
Working hours: 8:00 AM - 5:00 PM
Skills:
2 years experience preferred.
Education:
High School
Experience:
1-4 years
Qualifications:
High school diploma or equivalent; college degree preferred
Proven experience in a customer service or contact center role
Excellent verbal and written communication skills
Strong problem-solving and conflict-resolution skills
Ability to multi-task and manage time effectively
Proficient in Microsoft Office and customer service software
Ability to work flexible hours, including evenings and weekends
Bilingual (English/Spanish) preferred but not required
Apply today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).