call center customer service rep.

Responsibilities:
Answer incoming customer calls and respond to emails and other communication channels in a professional and courteous manner.
Listen attentively to customer inquiries and concerns, demonstrating empathy and understanding.
Identify and assess customers' needs to provide accurate and relevant information or solutions.
Resolve customer issues and complaints efficiently and effectively, escalating complex issues to the appropriate personnel when necessary.
Provide information about products, services, policies, and procedures.
Process orders, returns, exchanges, and other customer requests accurately and in a timely manner.
Investigate and troubleshoot customer problems to determine the root cause.
Offer appropriate solutions or alternatives to resolve customer issues, aiming for first-call resolution whenever possible.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Document all customer interactions and resolutions accurately in the relevant systems.
Meet or exceed established performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
Adhere to company policies, procedures, and service standards.
Maintain a high level of professionalism and represent the company positively in all customer interactions.
Participate in ongoing training and coaching sessions to improve skills and knowledge
Collaborate with team members and other departments to resolve complex customer issues.
Share best practices and provide support to colleagues.
Contribute to a positive and supportive team environment.
Identify opportunities for process improvement and provide feedback to supervisors.
Assist with other tasks and projects as assigned.

Working hours: 8:00 AM - 5:00 PM

Skills:
2+ years experience.

Education:
High School

Experience:
1-4 years

Qualifications:
High school diploma or equivalent; some college coursework is a plus.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to build rapport with customers
Patience and a positive attitude.
Ability to learn and adapt to new information and procedures quickly.
Basic computer literacy and comfort navigating various software applications.
Ability to follow instructions and work independently.
Reliable and punctual attendance.
Previous experience in a call center or customer service role.
Familiarity with CRM (Customer Relationship Management) systems and call center software.
Strong active listening skills and the ability to empathize with customers.
Excellent problem-solving and conflict resolution skills.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Strong data entry and computer skills with accuracy and speed.
Ability to remain calm and professional under pressure.
Knowledge of the company's products, services, and policies.


Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).