customer service representative - a resume is required.

We're looking for a dedicated and customer-oriented individual to become a part of an award-winning team. As a customer service representative, you will be responsible for resolving product or service issues, ensuring customer satisfaction, and providing accurate information to meet the needs of our customers.

Responsibilities:
Resolve customer complaints by clarifying issues, determining the cause, and providing effective solutions.
Prepare repair orders by documenting symptoms, issues, and solutions; obtain customer approval and enter orders into the system.
Provide repair estimates, including labor and parts costs, and ensure accurate billing.
Verify warranty and service contract coverage; explain provisions and exclusions to customers.
Maintain strong customer relationships through clear communication, answering questions, and addressing concerns.
Ensure customer satisfaction by following up on the status of repairs and services.
Handle customer complaints via phone, email, mail, or social media.
Take payment information, process payments, and maintain cash drawer balance.
Collaborate with the customer service manager to ensure service quality.
Contribute to team goals and support a positive work environmen

Working hours: 8:30 AM - 6:00 PM

Skills:
Previous experience in customer service or a related field.
Familiarity with service database systems and repair order processing.
Knowledge of warranty policies and service contracts.
Ability to remain calm and professional under pressure.
Strong problem-solving and conflict-resolution skills.
Experience with cash handling and point-of-sale systems.
Proficiency in using communication tools such as email, phone systems, and social media.
Multilingual abilities (helpful for communicating with a diverse customer base).
Ability to work well in a team environment and contribute to team goals.
Attention to detail and accuracy in entering customer information and service orders

Education:
High School

Experience:
1-4 years

Qualifications:
Excellent communication and organizational skills.
Strong ability to handle phone inquiries and actively listen to customers.
Ability to multitask, prioritize, and manage time effectively.
Customer-oriented with adaptability and problem-solving skills.
A high school diploma or GED required; relevant experience or postsecondary education is a plus.


If you are passionate about customer service and have the skills we're looking for, we would love to hear from you! Please apply and submit your resume today.

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).