customer service and dispatch support

This position will be responsible for developing relationships with our customers, providing reports for certain customers, and managing the assigned customer web-portals tracking available freight for bid and communicating it to dispatch and rates. This is a temp to hire position, $23-$25 DOE and work week, M-F is 10am-7pm.

Responsibilities:
??? Work with dispatch to identify areas with available capacity, find opportunities to fill the empty space with strategic freight. Understand the services we provide and the traffic lanes we serve.
??? Establish working relationships with key customers.
??? Manage assigned customer web-portals looking for and tracking available freight for bid and communicating dispatch and rates.
??? Develop and maintain a working knowledge of our customer service processes and procedures.
??? Maintain strong communications with customers and dispatch.
??? Understand the rates for the assigned customers, ensuring the customers are accurately billed for the services provided.
??? Identify potential problems and identify the potential solutions before the problem becomes a problem for the customer. Be Proactive.
??? Attention to detail, ensuring the information provided to the customer is accurate.
??? Follow up to ensure we are meeting the customers' expectations with on time pick up, delivery.
??? Provide customer support and identify new customer opportunities integrated with customer service.
??? Provide backup support and cross train with customer service and dispatch to be able to provide the customers or drivers with information related to the pickup or delivery of freight.

Working hours: 10:00 AM - 7:00 PM

Skills:
- Education with 3 plus years of industry experience preferred.
- Experience in the field of logistics or transportation.
- Outgoing personality with the confidence to handle sensitive and confidential situations with tact and diplomacy.
- Ability to work in a fast-paced environment while managing competing tasks and demands.

Education:
High School

Experience:
0-1 years

Qualifications:
??? Previous Customer Service experience.
??? Strong Computer skills.
??? Proficient with Microsoft Office Suite.
??? Excellent verbal and written communication skills.
??? Able to work independently and as a team member.


If interested please call Spherion at 406-655-9200

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).