- Book Service Jobs- Close Service Jobs- Schedule and Dispatch Service Technicians- Track service parts when delivered and schedule applicable projects- Other Duties and/or Projects as assigned by Supervisor
1-4 years
- Attention to Detail: Consistently attends to the many small pieces which must be assembled into an organized whole; follows up on missing or out of balance items; resolves unanswered questions needed to address a problem; keeps the larger picture in mind while tending to the smallest of details.- Interpersonal Skills: Establishes good working relationships with all others who are relevant to the completion of work; works well with people at all levels of the company; builds appropriate rapport; considers the impact of his/her actions on others; uses diplomacy and tact; is approachable; avoids communication triangles.- Ethics and Values: Honors the core values and beliefs of the organization in his/her choice of behaviors; consistently embodies appropriate behavioral choices in both stressful and non-stressful situations; practices the behaviors he/she advocates to others.- Integrity and Trust: Is seen as trustworthy by others; practices direct, honest and transparent communication; keeps confidences; admits mistakes; doesn't operate with hidden agendas; responds to situations with constancy and reliability.- Personal Resilience: Can effectively cope with change and uncertainty; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; can comfortably handle risk and uncertainty; is flexible.- Time Management: Uses time effectively and efficiently to focus on tasks that contribute to organizational goals; values time and respects the time of others; can appropriately establish and balance priorities. - Verbal Communication: Is able to deliver a message clearly, articulately and with appropriate emotion in a variety of settings; demonstrates communication styles appropriate to the situation at hand; adjusts the message, without losing the essence of the message, depending upon the circumstance and the listener.- Written Communication: Writes clearly and succinctly; employs correct grammar, punctuation and patterns of speech; clearly delivers message in a tone appropriate to the context.
- Two years of service experience with an emphasis in administration and dispatching- Strong technology and software skills including ERP systems and Excel - Associate Degree in a business program preferred or specific on the job experience- Experience in a commission-based and/or a distribution business preferred
Associate
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