The Administrative Representative will serve as the initial point of contact for internal and external customers review and troubleshoot orders as well as provide updates on order status to customers. The Administrative Representative will be involved with some direct customer service activies but will be primarily responsible for identifying and implementing resolutions for order related discrepancies. The Administrative Representative role will have a heavy focus on communication, computer proficiency, and troubleshooting/attention to detail.
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Please note:
1. The role will be 100% onsite with no possibility for hybrid or remote
2. This role is temporary and projected to run for 3 month at minimum and likely 6 months at maximum
3. Interviews will be held the week of 3/17-3/21 - availability for a in-person interview is required
4. Position will start promptly on 3/24/25 with no possibility for delay
Responsibilities:
- Act as the initial point of contact for service inquiries and customer order issues via email, telephone, internet, Electronic Data Interchange (EDI) and fax
- Process orders and workflows to ensure timeliness of releasing blocked orders to allow timely order entry, correspondence, shipment, return authorization and credit memorandums
- Participate in procedure development, testing system upgrades and special projects as needed to support continuous improvements in service and delivery
- Manage customer expectations and dialogue in a professional and positive manner, driving a positive experience for all customers
- Provide daily reporting of open items and completed work to Team Lead, Customer Service
- Other duties as necessary to ensure our commitment to Safety, Quality, Delivery and Cost
Working hours: 8:00 AM - 5:00 PM
Skills:
- 3+ years' work experience in a related field preferred (i.e., Customer Service, Distribution, Sales)
- Working knowledge of Microsoft Office; ability to use Microsoft Excel formula, charts, etc.
- Working knowledge Supply Chain related software (i.e., ERP); SAP experience preferred
- Working knowledge of SAP Customer Service, Sales, and Distribution modules is a plus
- Ability to learn and understand assigned product lines and markets
- Excellent communication skills, both verbal and written
- Customer centric attitude and mindset
Education:
High School
Experience:
1-4 years
Qualifications:
- Good Communication Skills
- Ability to provide Exceptional Customer Service
- Proficiency in Computer Programs such as Microsoft Office, CRM, etc.
- Strong Troubleshooting Skills and Attention to Detail
- Ability to learn quickly and take instruction
This is a great opportunity to showcase your customer service and administrative skills. If you're looking for a quick start opportunity, this temporary project role may be perfect for you, apply online today!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).