Qualified Candidates Will:Be flexible to work Days, Nights, Weekends, and Holidays as scheduledBe willing to submit to an in-depth Criminal Background CheckBe willing to submit to a Drug Screening ProcessHave the ability to use general office equipment: computer, phone, fax, scanner, copier, etc.Have Intermediate to Advanced Computer skillsHave the ability to multitask using multiple computer monitorsType 25+ WPM with 98%+ accuracyHave the ability to interact effectively and to maintain a calm and professional demeanor with co-workers and the publicHave the ability to think clearly and logically under stress. Have the ability to think quickly and react effectively in an emergency situationBe skilled in gaining and maintaining control of a conversationBe skilled in communicatingBe skilled in reading and understanding geographical maps Be skilled in maintaining clear, concise, and accurate logs and recordsBe skilled in accurately and rapidly processing requests for information, or direction from units in the field and /or supervisory personnelNecessary Physical Abilities Needed:Ability to communicate and annunciate clearly.Ability to access, input and retrieve information from a computer.Ability to sit for long periods of timeAcceptable eyesight (with or without correction)Acceptable hearing (with or without hearing aid)Environmental ConditionsWork inside under frequent stressful situationsReasonable accommodations can/will be made for otherwise qualified individuals with a disability
0-1 years
Communication Skills: Ability to clearly and effectively communicate with callers in distress, emergency personnel, and other stakeholders. This includes active listening, clear speech, and concise information relay.Calm Under Pressure: Capability to remain calm and composed in high-stress and emergency situations, providing reassurance and clear instructions to callers.Multitasking Abilities: Proficiency in handling multiple tasks simultaneously, such as speaking with a caller, typing information, and coordinating with emergency responders.Problem-Solving Skills: Quick thinking and the ability to assess situations accurately to provide appropriate guidance and support.Empathy and Compassion: Sensitivity to the emotional state of callers, providing support and understanding while gathering necessary information.Attention to Detail: Keen eye for detail to accurately record information and follow protocols without missing critical data.Technical Proficiency: Familiarity with computer-aided dispatch systems, telecommunication equipment, and other relevant technology.Knowledge of Emergency Protocols: Understanding of local, state, and federal emergency response protocols and procedures to ensure appropriate actions are taken.Geographical Knowledge: Familiarity with the local area to provide accurate location information and directions to emergency responders.Stress Management: Ability to manage personal stress and prevent burnout, ensuring ongoing effectiveness in a demanding role.Teamwork: Ability to work collaboratively with other call takers, dispatchers, and emergency personnel to ensure a coordinated response.Cultural Competency: Understanding and respect for diverse backgrounds and cultures to effectively communicate with all callers.Training and Certification: Completion of required training programs and certifications specific to 911 call taking, such as Emergency Medical Dispatch (EMD) certification.
Strong Communication Skills: Ability to clearly and effectively communicate with callers in distress, emergency personnel, and other stakeholders. This includes active listening, clear speech, and concise information relay.Calm Under Pressure: Capability to remain calm and composed in high-stress and emergency situations, providing reassurance and clear instructions to callers.Multitasking Abilities: Proficiency in handling multiple tasks simultaneously, such as speaking with a caller, typing information, and coordinating with emergency responders.Problem-Solving Skills: Quick thinking and the ability to assess situations accurately to provide appropriate guidance and support.Empathy and Compassion: Sensitivity to the emotional state of callers, providing support and understanding while gathering necessary information.Attention to Detail: Keen eye for detail to accurately record information and follow protocols without missing critical data.Technical Proficiency: Familiarity with computer-aided dispatch systems, telecommunication equipment, and other relevant technology.Knowledge of Emergency Protocols: Understanding of local, state, and federal emergency response protocols and procedures to ensure appropriate actions are taken.Geographical Knowledge: Familiarity with the local area to provide accurate location information and directions to emergency responders.Stress Management: Ability to manage personal stress and prevent burnout, ensuring ongoing effectiveness in a demanding role.Teamwork: Ability to work collaboratively with other call takers, dispatchers, and emergency personnel to ensure a coordinated response.Cultural Competency: Understanding and respect for diverse backgrounds and cultures to effectively communicate with all callers.Training and Certification: Completion of required training programs and certifications specific to 911 call taking, such as Emergency Medical Dispatch (EMD) certification.
No Degree Required
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